Can I see what the customer is searching for?

Yes, it is totally possible in PRO plans. All the information is saved in form of plain-text (no voice of the customer is recorded and stored). You can see from which URL the search is made and from what kind of browser and device. In PRO plans, you can see detailed information on how the users interact with your website, what kind of searches they performed, and on which pages. Our machine learning algorithms extract your week pages, which can be very helpful for you and your business. To summarize the results of searching - our Natural Language Process methods need some data to be collected, so this option is automatically activated when there are enough user searches to be processed.